Contact us
Last updated: July 30, 2026
We are a US-based company supporting customers in the United States. Email is the fastest way to reach a person, and it reaches the whole team rather than one inbox.
Support and sales
One address for everything — questions before you buy, help once you are running, billing queries and cancellations. We answer during US business hours, Monday to Friday, 9:00 AM to 6:00 PM Eastern, excluding US public holidays.
We aim to respond to every email within one business day. If something is broken and stopping you working, say so in the subject line and we will treat it that way.
Existing customers
If you already use Clariva, the fastest route is the help and feedback tools inside the application — they reach us with your account context attached, so we do not have to ask you which organization you are. Email works too.
Billing and cancellation
Billing questions, invoice copies and cancellations all go to the same address above. See the Refund & Cancellation Policy for what happens when you cancel and how to dispute a charge.
Privacy and legal
Data-subject requests, privacy questions and legal notices can be sent to the same email address or to the postal address below. See our Privacy Policy for the rights available to you and how we handle requests.
Postal address
2221 Peachtree Road, Suite 6, PMB 1178
Atlanta, Georgia 30309
United States
Clariva is a product of Caring Consulting Co. LLC, a Georgia limited liability company.