Refund & Cancellation Policy

• Clariva is sold as a monthly subscription, billed in advance in US Dollars (USD).
• Your subscription renews automatically at the start of each billing period and continues until you cancel it.
• We will not increase your rate during a term we have quoted you. If we change pricing at renewal, we will tell you at least 30 days before it takes effect.
• Where an annual term has been agreed in writing, that written agreement governs its term and renewal.

To cancel, email support@caringconsulting.co from an address on your account, and include:

• your organization name as it appears on your invoice;
• that you are cancelling the Clariva subscription; and
• the date you want it to take effect, if it is not the end of your current period.

We will confirm your cancellation by email within one business day, stating the last day of your service. If you do not receive that confirmation, assume we did not get your request and contact us again — a cancellation is not effective until we have confirmed it.

You do not need to give a reason, and we will not require a phone call to process a cancellation.

• Your service continues to the end of the billing period you have already paid for.
• You are not billed again after that.
• You keep full access until that last day, so you can export what you need.

We do not pro-rate or refund the remainder of a monthly period that has already started. You have the service for the period you paid for, and you keep it until that period ends.

We will issue a refund where:

• we billed you in error, or billed you after you cancelled — refunded in full;
• a duplicate charge was taken — the duplicate refunded in full; or
• we agree in writing that a refund is warranted in your circumstances.

Approved refunds go back to the original payment method within 5–10 business days, depending on your bank. We will tell you the amount and the date we processed it.

Where an annual term was paid up front and we agree to cancel it early, any refund is calculated on the unused whole months remaining, unless your written agreement says otherwise.

If we discontinue Clariva or terminate your subscription for any reason other than your breach of the Terms of Service, we will refund the unused portion of what you have paid, pro-rated to the date service ends.

Export your data before your last day — reports and lists can be exported to CSV from within the application, and we will help if you ask. After your service ends we retain your data for 30 days so an accidental cancellation can be reversed, then delete it. You can ask us in writing to delete it sooner.

If you used Clariva to accept payments from your own customers, fees charged by the payment processor on those transactions are theirs and are not refundable by us. Refunding your own customer is done through Clariva or your processor account; that is separate from your Clariva subscription.

If you think a charge is wrong, email support@caringconsulting.co with the invoice number and what looks wrong. We will investigate and respond within five business days.

Please contact us before disputing a charge with your bank. A chargeback takes longer to resolve than an email to us, and we would rather just fix it.