Terms of Service

Your organization's administrators create and manage user accounts. You're responsible for keeping your credentials secure and for activity under your account; your organization is responsible for who it grants access to. Tell us promptly if you suspect unauthorized access.

Clariva is a paid subscription, billed monthly in advance in US Dollars. Fees and seat counts are set out in your organization's written quote or order. We may suspend access for non-payment after reasonable notice.

Subscriptions renew automatically each billing period until cancelled. You may cancel at any time; service continues to the end of the period you have already paid for, and we do not pro-rate or refund a period that has begun. How to cancel, when cancellation takes effect, and how to raise a billing dispute are set out in our Refund & Cancellation Policy, which forms part of these terms.

Where we offer introductory or promotional pricing, its rate, duration and what happens when it ends are stated in your written quote before you commit.

Accepting card or ACH payments from your own customers through Clariva is optional. If you enable it, you open an account with our payment processor and contract with them directly, accepting their connected account agreement. Their processing fees are set by them and are separate from your Clariva subscription.

Funds from your sales settle into your own processor account. Clariva does not receive, hold or transmit your customers' funds. You are the merchant of record for your own sales and are responsible for fulfilling them and for refunds and chargebacks on them.

Where a platform transaction fee applies, its rate is disclosed to you in the application before you enable payments and is shown in your settings afterwards. It is deducted from your payout and does not change what your customer is charged.

Surcharging. If you choose to pass card costs through to your customers, you set the rate and you are responsible for its lawfulness, including card-network rules and the law of your customer's state. Clariva applies limits intended to keep surcharges within those rules — credit cards only, capped rates, blocked states, and a required notice period — but those controls reduce risk rather than transfer it. You agree to indemnify us against claims arising from surcharges you elect to apply.

Your organization owns the business data it enters into Clariva. You grant us the rights needed to host, process, back up, and display that data — solely to provide and support the service. Our Privacy Policy describes how we handle data, including the service providers we use. We do not sell your data.

You agree not to:

• use the service to break the law or infringe others' rights;
• probe, disrupt, or circumvent the service's security or access controls;
• resell, sublicense, or provide the service to third parties outside your organization without a written agreement with us;
• upload malicious code or use the service to send spam or unlawful communications.

Clariva offers optional integrations with third-party services such as QuickBooks Online (Intuit) and Stripe. Your use of a third-party service is governed by that provider's own terms, and connecting one is your organization's choice. We aren't responsible for third-party services, though we'll do our part to keep the integrations working.

We work to keep Clariva available and performant, but no online service is guaranteed to be uninterrupted — maintenance, upgrades, and events outside our control can cause downtime. Support is available at the contact address below.

The service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. You're responsible for the accuracy of the data your organization enters and for its own business, accounting, and tax decisions.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and our total liability arising out of the service is capped at the fees your organization paid us in the twelve months before the claim. Nothing here limits liability that can't be limited by law.

We will defend and indemnify your organization against third-party claims that Clariva itself infringes their intellectual property, and will cover amounts finally awarded on such a claim.

You will defend and indemnify us against third-party claims arising from the data your organization puts into Clariva, from your sales to your own customers, from any card surcharge you elect to apply, and from your use of the service in breach of these terms or our Acceptable Use Policy.

In each case the indemnified party must notify the other promptly, allow it to control the defense, and cooperate reasonably.

Clariva includes an AI assistant. Its answers are generated and can be incomplete or wrong — verify anything you intend to rely on. It does not provide accounting, tax, legal or other professional advice, and nothing it produces is a substitute for professional judgment. Your content is not used to train third-party models.

Clariva computes invoices, balances, aging, finance charges and tax figures from the data and settings you supply. Those outputs are a tool, not advice. Your organization remains responsible for the correctness of its own invoicing, tax filings, lending and finance-charge practices, and for meeting the legal requirements that apply to your business.

Either party may terminate as set out in your organization's agreement with us. After termination we'll provide a reasonable window to export your organization's data, then delete it as described in the Privacy Policy.

These terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules, and disputes will be resolved in the state or federal courts located in Texas.

If we change these terms, we'll update this page and the date at the top, and we'll notify your organization's administrators of material changes. Continued use after a change means acceptance.

Questions: support@caringconsulting.co.